Commercial carriers would be wise to take advantage of a digital platform, such as 360SiteView, which delivers an end-to-end digital experience beginning with self-serve UW inspections, online FNOL, customizable digital claims' processes, and live streaming. These features combine complete self configuration by the business (no IT resource required), with the ability to link an entire supply chain together, automate redundant tasks and store on a single digital record in an AWS cloud, creates an incredibly efficient and stellar customer experience. The future is here - take advantage of it.
In conclusion, commercial is a proving ground for people and machines working together to create a better outcome for carriers, their employees, agents and customers. While the segment is just embarking on the modernization process, the companies out in front are already benefitting from augmenting their front and back end operations.