As is regularly cited, real technology disruption both arrives later and hits harder than people predicted. Ahead of the true disruption come the small incremental technology-enabled improvements.
In this FinTech Daily post Rick Huckstep looks at the role of video - an in particular a company called Visio - in supporting the communication around FNOL (first notification of loss), saving time for everyone involved.
It's the improvements like this that will be increasingly normal over the coming years, and it's the benefits they bring that will allow InsTechers to engage more effectively with the more skeptical members of management
Imagine the scene. You drop a tin of paint on your living room carpet. After cursing your misfortune, you contact your insurer, who calls you back at an agreed time. They invoke a video call and you have a virtual face-to-face discussion about the incident with a claims assessor. The assessor asks you to show them the damage through the video camera. You move the camera around the whole room to show the assessor evidence that redecoration is happening (and that it’s not a scam to get a new carpet!).
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