Robo-broking is the concept of using a computer to manage your insurance policies for you. At the simplest level this would alert you to when policies are due for renewal, but various suppliers are starting to develop tools that 'understand' your polices and start to identify gaps, point out overlapping coverage and suggest improvements based on your specific needs.
The dream would seem to be the use of Artificial Intelligence (AI) to achieve this next level of customer service.
The detailed paper on this page is co-authored by Larry Shapiro of Surely Group and Puneet Bharal of ACORD and gives an excellent overview of where things stand now, what people are aiming for and how these aspirations may be achieved.
While not the most 'exciting' aspect of AI, this practical application may well be one of the first day-to-day uses of artificial intelligence in the insurance space.
As computing technology continues to progress apace, it has become possible to build a platform to assist consumers in managing all their insurance policies in a highly personalised way.
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