This excellent article by Jessica Ellerm at Daily Fintech paints a worrying picture about the impact of automation technology on unskilled labour.

While the major impact on insurance will likely lag behind retail and production lines, technologies such as RPA (Robotic Process Automation) are beginning to have immediate impact on elements of the insurance value chain, while the influence of AI/Machine Learning will over time start to disrupt even some of the more sophisticated underwriting and actuarial roles.

As Jessica asks in this article, and a recent InsTech London discussion considered for insurance, how confident are we really that the "freed up" labour will be able to turn its attention to other fulfilling and similarly paid roles?

While insurance need not lead on this important societal question, it can not pretend it will not become relevant.  And the faster we push change, the sooner it will...