Opinions and musings about the evolution of the insurance industry are easy to come by these days as incumbents and start-ups alike vie for the attention of the masses.

However, one of the most crucial parties to this evolution often remains quiet: Venture Capitalists.

Gretchen Hayes from Chicago-based Sandbox Industries provides her deeply experienced perspective on what she sees as the greatest challenges the insurance industry faces and the corresponding opportunities for start-ups.

Her position that a flexible business model enabled by start-up partnerships and a client-centric focus echos my thoughts about how incumbents need to position themselves for the future.